Privacy Policy

At Safecircle, we prioritize the privacy and confidentiality of the information you provide to us. This Privacy Policy details our practices regarding the collection, use, and disclosure of your Personal Information when you use our platform. Please read this policy carefully to understand how we handle your information. If you disagree with any part of this policy, we advise against using our website(s), or related Services.

Definitions

Company: "Safecircle," "safecircle.co.in," "Company," "we," "our," "us," or "Service Provider" refers to Safecircle Technologies (OPC) Pvt. Ltd., the entity providing the Services outlined in this document.
User: "Client," "user," "you," or similar terms refer to you, the individual accessing and using our website, mobile application(s), and Services.
Platform: "Platform" denotes any mobile app, website, or web links through which you access our Services.
Professional: "Professional," "Counselor," "Consultant," or similar terms refer to the mental health and wellness practitioners associated with Safecircle.

Nature of Service

Safecircle offers a range of mental health and wellness services to individuals and organizations. Our Services include, but are not limited to:

Online consultations with authorized mental health professionals.
Workshops and webinars conducted by trained professionals.
Participation in forums, discussions, feedback, blogs, and other platform-related activities.

We may modify our offerings at our discretion without prior notice. These Services will be referred to as "Services" in this policy.

Consent

By using our Platform and providing your Personal Information, you consent to the collection, storage, processing, and disclosure of your information in accordance with this Privacy Policy and applicable data privacy laws. You provide your information voluntarily and may choose not to provide certain details. You may withdraw your consent at any time by contacting us at dgupta.sc@gmail.com. If you are using our Platform through a third party or organization, notify them of your consent withdrawal so they can inform us accordingly.

Failure to provide Personal Information or withdrawing consent may limit your ability to use our Platform and Services.

Personal Information

To facilitate our Services, we collect personal information you provide directly or through third parties, such as:

Basic personal details (e.g., name, phone number, email address).
Communication details (e.g., email and phone correspondence).

We use this information to:

Identify and contact you.
Resolve issues related to service and billing.
Schedule and manage appointments.
Provide updates, products, services, and newsletters.
Analyze user needs and interests.
Conduct anonymous statistical research.
Detect and prevent fraudulent or illegal activities.
Comply with legal obligations.
Enhance our Platform and user experience.
Process financial transactions.

Your information helps us tailor our Services to your needs. We may use third-party tools for certain functionalities, sharing only minimal necessary information.

Updating Personal Information

To update or correct your Personal Information, contact us at dgupta.sc@gmail.com. We may retain certain information for legal and professional reasons even if you delete your account, and some residual data may remain in our records.

Log Data

Our servers automatically record data your device sends, including IP address, browser type, device details, and usage statistics. We use this information to analyze trends, administer our Platform, and enhance user experience.

Confidentiality

Safecircle ensures the confidentiality of information disclosed during consultations. Professionals take reasonable precautions to protect confidential information. If there are concerns about harm to self or others, information may be shared with appropriate individuals or authorities. Criminal activities, including abuse, will be reported to law enforcement.

Your Personal Information will only be shared with your consent or as required by law. You agree to indemnify Safecircle for any confidentiality breaches, including those involving third-party platforms.

Third-Party Disclosure

We do not sell or trade your Personal Information. We may share information with service partners or as required by law. Non-identifiable information may be shared for marketing or other purposes.

Security

We implement administrative, physical, and technical safeguards to protect your information. Despite these measures, avoid sharing Personal Information in public forums. We are not responsible for breaches related to your email or phone security.

Persons Below the Age of 18

Our Services are not intended for individuals under 18. We do not knowingly collect information from those under this age.

Changes to Policy

We may update this Privacy Policy without notice. Significant changes will be communicated via our Platform or email. Continued use of the Platform constitutes acceptance of the revised terms.

Jurisdiction

This Privacy Policy is governed by Indian laws. Any disputes will be subject to the exclusive jurisdiction of courts in Uttar Pradesh, India.

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